Help & FAQ

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Help & FAQ

Answers to common questions. Still need help? Contact your city helpline.

Donations
How do I donate online?
Open Donate, pick a fund and amount and pay with any UPI app. Enter the UPI transaction reference — the finance team verifies it and your receipt appears under My donations.
Halls
How do I book a community hall?
Open Masjids & Halls, choose a facility with a bookable hall and tap “Request booking”. The hall manager reviews your request and you are notified at each step.
Help
Is the community helpline an emergency service?
No. Helplines are volunteer support desks. In any emergency call 112 (or 108 for ambulance) first.
Membership
How do I get my digital membership card?
Register in the app, then your city office verifies your membership. Once verified, open the Card tab — your card and rotating QR code appear instantly.
Why does the QR code keep changing?
For your privacy and security the code refreshes every minute and contains no personal details. Old screenshots stop working, so always show the live card.
Privacy
How is my data protected?
Your profile is private by default. Directory visibility and notifications need your consent, which you can change at any time in Profile. You can download your data from Profile.

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